Frequently Asked Questions

Welcome to our FAQ section!
Here you’ll find answers to the most common questions about shopping at Lifto.
If you still need help, feel free to contact us — we’re always happy to assist! 🚗💬

🔹 1. What is Lifto?

Lifto is an online store dedicated to bringing you high-quality car accessories and practical lifestyle products.
We aim to make your driving and everyday experiences more comfortable, safe, and stylish — all at affordable prices.

🔹 2. Where is Lifto located?

Our store is based in Bloomington, Indiana, USA.
📍 Address: 1100 N CRESCENT RD APT 108, BLOOMINGTON, IN, 47404, USA

All orders are processed from our U.S. or partner fulfillment centers depending on stock availability.

🔹 3. Do you ship worldwide?

Yes! 🌎
We ship to most countries around the world.
Please note that delivery times may vary depending on your location and local customs clearance.

🔹 4. How long will my order take to arrive?

USA Orders: 7–12 business days after processing
You’ll receive a tracking number via email once your order has shipped.

Note: Holidays, weather conditions, or customs may occasionally cause delays.

🔹 5. How can I track my order?

Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your package in real-time.
If you didn’t receive it, please check your spam folder or contact us at help.lifto@gmail.com.

🔹 6. What payment methods do you accept?

We accept the following secure payment methods for your convenience:

Visa, American Express, MasterCard, Discover, Diners Club, Shop Pay, Google Pay, Apple Pay

Is my payment information safe?

All payments are processed securely to ensure a safe and reliable shopping experience.

🔹 7. What is your return policy?

We accept returns within 30 days of delivery.
The product must be unused, undamaged, and in its original packaging.

If you’d like to request a return, please contact us at help.lifto@gmail.com with your order number.

🔹 8. Do you offer refunds?

Yes, eligible refunds are processed within 14 business days after we receive and inspect your returned item.
Refunds are issued to the original payment method used during checkout.

🔹 9. My order arrived damaged or incorrect — what should I do?

We’re so sorry for the inconvenience! 😔
Please email us at help.lifto@gmail.com within 14 days of receiving your order with:

Your order number
A photo of the damaged or incorrect product

We’ll replace or refund it immediately.

🔹 10. Can I change or cancel my order after placing it?

Orders can only be changed or canceled within 24 hours of placing them.
Once the order has been processed or shipped, we can’t make any changes.

🔹 11. Do you offer discounts or promotions?

Yes! 🎉
We regularly run sales, seasonal discounts, and coupon offers.
Follow us on social media or subscribe to our newsletter to stay updated on the latest deals.

🔹 12. Is my payment information secure?

Absolutely. 🛡️
All payments are encrypted and processed through Shopify’s secure payment gateway or trusted partners like PayPal.
We never store or share your card details.

🔹 13. How can I contact customer service?

You can reach our friendly customer support team anytime at:
📧 Email: help.lifto@gmail.com
📞 Phone: +1 (424) 444-7949

We aim to reply within 24 hours on business days.

🔹 14. What if I didn’t receive my order confirmation?

If you didn’t receive an order confirmation within a few minutes of purchase, please:

Check your spam or promotions folder
Make sure you entered the correct email address
If the issue persists, contact us and we’ll resend it.

🔹 15. Do you plan to add more product categories?

Yes! 🚀
While we started with automotive accessories, we’re expanding into multi-category lifestyle products — bringing you more innovative and useful items for your daily life.

Stay tuned — exciting updates are coming soon!

🔹 Still Have Questions?

No worries — we’re always here to help.
Reach out to our team at help.lifto@gmail.com, and we’ll get back to you as soon as possible!